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Shipping policy


If purchasing solar panels, we urge customers to purchase additional panels to ensure the safe delivery of the needed amount. PLEASE DO NOT BUY THE EXACT AMOUNT OF PANELS NEEDED. When receiving your order please visually inspect your shipment for any damages or shortages prior to signing your delivery receipt.

If you do not have enough time to inspect your entire order when delivered, please mark "pending further inspection" on the delivery receipt.

If you discover damage or a shortage, here are the steps that need to be taken:

  • YOU MUST Note the damage or shortage on the Driver's Copy of the Delivery Receipt
  • Take Detailed Photos of the pallet upon delivery. Take images of it on the freight truck. Take images of ANY damage, individual images for each damaged piece of equipment
  • Notify Signature Solar team ( AS SOON AS POSSIBLE. If not noted within 48hrs your claim may be denied by the freight company.

In order to receive any refund or replacement, all damages to materials must be noted on the customer’s receipt at the time of delivery.

Customers MUST provide images of the damage and of a signed/notated delivery receipt provided by the driver at the time of delivery and MUST email these photos to Signature Solar within 3 days of delivery in order to be considered for a freight claim.

Any damages found without notation upon delivery may be refused by the shipper.

Please Note: No Guarantee on Delivery Date of Shipment Unless Guaranteed Delivery Purchased

James Showalter and/or Signature Solar is not responsible for any damages caused by freight carriers we did not hire.

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